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Have you ever had a bad experience as a customer?
How did you resolve it with the company?
Or were you NOT able to, so instead, posted about your sour experience on social media in an attempt to warn others from making your same mistake?
Now, let’s flip that scenario.
As a business owner: when was the last time you fully mapped out a client’s new - and recurring - experience with your company?
If they needed to know:
Basic info (hours, who to contact and for what, location, etc.)
How to get a quote or make a purchase (you’d be surprised how many service company website are lacking this important detail)
A way to escalate issues (especially after business hours - or while you’re trying to be “unplugged” for that expensive vacation you finally took with your family)
I’ve worked with both small local businesses and huge global corporations (as well as personally experienced being a customer of both), and let me tell you: when your clients FEEL like you care, they care right back…and then tell all their friends about you.
Your Client Journey is one of the MOST important processes your small business can invest in.
If you’d like a fresh set of eyes to review yours (or help create one, if one isn’t documented yet), I’m your gal.
Note: this session can take place via one single 4-hour session, or can be broken up into 2 separate 2-hour sessions. After purchase, you will receive an email from me with links to book your time.
Have you ever had a bad experience as a customer?
How did you resolve it with the company?
Or were you NOT able to, so instead, posted about your sour experience on social media in an attempt to warn others from making your same mistake?
Now, let’s flip that scenario.
As a business owner: when was the last time you fully mapped out a client’s new - and recurring - experience with your company?
If they needed to know:
Basic info (hours, who to contact and for what, location, etc.)
How to get a quote or make a purchase (you’d be surprised how many service company website are lacking this important detail)
A way to escalate issues (especially after business hours - or while you’re trying to be “unplugged” for that expensive vacation you finally took with your family)
I’ve worked with both small local businesses and huge global corporations (as well as personally experienced being a customer of both), and let me tell you: when your clients FEEL like you care, they care right back…and then tell all their friends about you.
Your Client Journey is one of the MOST important processes your small business can invest in.
If you’d like a fresh set of eyes to review yours (or help create one, if one isn’t documented yet), I’m your gal.
Note: this session can take place via one single 4-hour session, or can be broken up into 2 separate 2-hour sessions. After purchase, you will receive an email from me with links to book your time.
